Important: We understand it is common for other tuition agencies to offer their database on a subscription basis. Our database is not for sale, and we treat our clients & tutors' data with utmost respect & privacy. This job is not for your own personal use of the database. We will not entertain any emails on such enquiries.

Job Position as Full-time Tuition Coordinator

AGrader is looking for full-time coordinators to handle tuition requests.

Job Scope

AGrader is primarily a home tuition portal where coordinators help parents or students to look for their ideal tutors. Coordinators are expected to provide high quality service, to have strong follow-up skills & have the right attitude at all times. Coordinators will be:

• Communicating with customers to ascertain and understand their requirements and needs of their preferred tutors and recording the details of the request.
• Communicating with tutors to ascertain their availability, willingness and suitability in taking up the respective requests.
• Billing and payment collection is handled by other departments, thus a coordinator need only to focus on coordinating tuition assignments.

What We Need

• Coordinators must be bilingual and fluent in both English and Chinese.
• You will need to possess good communication skills and be able to handle different types of customers.
• You need to be committed in handling the tuition requests.
• Familiarity with online applications such as MS Word, email clients like Outlook Express / Mozilla Thunderbird & web-based software is required.
• Candidates who have experience in customer service will be an advantage.
• Further expectations will be stated clearly to you before you agree to take up this position.

Working Environment

• You can work from home, or anywhere that has an Internet connection.
• You will be required to use your own desktop/laptop that has access to the Internet.
• You will be required to use your own home phone/mobile phone to speak with the customer.
• You must be familiar and attuned to using the Phone, SMS & Email as the coordinating process is done through these 3 mediums.

Expected Pay

• Coordinators earn a commission up to 50% for every successful assignment.
• The exact details will be presented to you if you are selected for interview.

Application Details

1. What to send: If you are interested, send us a cover letter not more than half a page, preferably written in the email body.
2. A resume describing yourself & previous work experiences.
3. Attention it to: AGrader Jobs & email it to admin@a-grader.com.